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Returns & Refunds Policy


  • There are no refunds on electrical goods.
  • Refunds will only be done once authorized by the manufacturer and not the seller.


  • Products with guarantee: the guarantee is with the manufacturer and not the seller and all shipping expenses to repairs are on the buyer’s account.
  • Should a product with guarantee need repairs, the buyer will notify Car Diagnostic SA through email, after discussion the buyer will send the product back to Car Diagnostic SA as soon as possible.
  • Repairs with shipping time may take up to 30 working days.


  • Car Diagnostic SA provides the basic support to all our clients.
  • We are not liable to give training on the products.
  • With all our products there is online help 24/7.